Orders
How do I cancel my order?
If you need to request to cancel your order, please submit a request at the link below. Please include your order number and the reason for cancellation in your message. https://akuoutdoor.us/pages/order-change-request. Orders can only be canceled be
What do I do if my order arrived damaged?
We’re sorry your footwear arrived damaged!. It is unusual, but some items get damaged during shipment or in the warehouse. We’ll do our best to help. Please contact our team with an image of the damaged item for further assistance. Contact Us Here
How long does delivery take?
We offer a flat rate, easy-to-understand shipping. All orders over $199 ship free. Orders ship via the best method available to us, depending on your address. Delivery is made by the USPS, UPS, or FedEx. Please allow 1-2 business days for your order
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of anything missing. Contact Us Here
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
Can I edit or add anything to my order?
If you would like to make a change or add an item to your order, please contact us as soon as possible. Please include your order number and what change you would like to make. https://akuoutdoor.us/pages/order-change-request. Orders can only be chan
What if my package gets lost?
In the event that your order is lost during transit, please contact our customer support team with your order number and any relevant details. Contact Us Here
How Do I Make a Change to My Order?
If you need to change the address, item, or boot size on your order, please contact us as soon as possible. If your order has already been sent to our warehouse, it might not be possible to change it. Contact Us Here to Change Your Order