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How Do I submit a Warranty Claim?Updated 2 months ago


If you are the original owner of your AKU footwear and believe it meets our warranty requirements, please visit our warranty page.

Please have the following ready when submitting a request. 

- Original purchase receipt or order number if you ordered directly from us
- Photos of the following aspects of the footwear
           - The readable image of the inside label of the boot or shoe
           - Images of both soles of the boots or shoes
           - Image of the outside face of both boots or shoes
           - An image of the warranty issue to be addressed. 

All photos must be clear and not blurry. Please ensure all photos are in .png, .jpg, or .jpeg format.   

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